Privacy Policy for Space Styles

Effective Date: 22/10/2024

At Space Styles, we value your privacy and are committed to protecting your personal information in accordance with Australian privacy law, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online store. By using our website, you agree to the terms outlined below.

1. Information We Collect

1.1 Personal Information

When you interact with our website, whether by browsing, purchasing, or subscribing to our mailing list, we may collect personal information such as:

• Full name
• Email address
• Billing and shipping address
• Phone number
• Payment details (via secure third-party payment providers)
• Order history

   

1.2 Non-Personal Information

In addition to personal information, we may collect non-personal data such as:

• IP address
• Browser type
• Referring/exit pages
• Device details
• Cookies (see Section 5 for more on cookies)

2. How We Collect Your Information

We collect your information in several ways:

• Directly from you: When you create an account, make a purchase, or contact us via our website.
• Automatically: Through cookies and tracking tools like Facebook Pixel and Google Analytics that help us improve the customer experience and market more effectively.
• From third parties: We may collect information about you from social media platforms like Facebook, as permitted by their privacy policies.

3. Use of Personal Information

We use your personal information for the following purposes:

• Order fulfillment and customer service: Processing your purchases, arranging shipping, and handling returns.
• Marketing and advertising: With your consent, we may use your information to send promotional emails and provide targeted advertising using tools like Facebook Pixel and Google Analytics. You can opt-out of such communications at any time.
• Improvement of our website and services: Analysing user behavior to refine the website experience.
• Compliance with legal obligations: Where we are required to by law, such as in fraud prevention and ensuring secure transactions.

4. Disclosure of Your Information

We do not sell your personal information. However, we may share your information in the following situations:

• Service providers: We share information with trusted third-party providers who help us operate our website, process payments, and deliver orders. These providers are contractually obligated to protect your data.
• Marketing partners: We may share information with marketing platforms such as Facebook and Google for the purpose of targeted ads and campaigns.
• Legal compliance: We may disclose your information if required by law, or if necessary to protect our rights, safety, or property.

5. Cookies and Tracking Technologies

We use cookies and similar technologies (such as tracking pixels) to improve your browsing experience, monitor site performance, and tailor advertising to your interests. Cookies are small data files stored on your device. You can control the use of cookies via your browser settings; however, disabling cookies may affect your ability to use some features of our website.

We use the following types of cookies:

• Essential cookies: Necessary for the functionality of our site (e.g., to maintain your shopping cart).
• Analytics cookies: We use Google Analytics to understand user behavior on our website.
• Advertising cookies: Facebook Pixel is used to deliver relevant advertisements and track campaign effectiveness.

6. Third-Party Marketing Tools

As we use Facebook Pixel and Google Analytics, these third parties may collect or receive information about your browsing activities on our website. This data is used to provide targeted advertising and analyze site performance. You can opt out of interest-based advertising by adjusting your Facebook and Google account settings or by visiting their respective opt-out pages:

• Google Ads Settings: https://adssettings.google.com/
• Facebook Ad Preferences: https://www.facebook.com/ads/preferences

7. Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. We use industry-standard encryption for payment processing and ensure that third-party service providers comply with relevant security standards.

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

8. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access and correction: Request access to the personal information we hold about you, and request corrections if any information is inaccurate or incomplete.
• Data deletion: Request the deletion of your personal data, unless we are required to retain it for legal or business reasons.
• Marketing opt-out: You can opt-out of marketing emails by clicking the unsubscribe link in any email or contacting us directly.
• Complaints: If you believe we have breached Australian privacy law, you may submit a complaint by contacting us (details below). We will investigate and respond promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will notify you if there are significant updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Space Styles
Email: info@spacestyles.com.au
Phone: +61 425 667 782
WhatsApp: +61 425 667 782