Refund & Exchange Policy
Our goal is to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we are happy to offer a refund or exchange based on the following guidelines:
Eligibility for Refunds
Timeframe: Items must be returned within 30 days of the delivery date to be eligible for a refund.
Condition: Products must be in their original, unused condition with all tags and packaging intact. Items that show signs of use, damage, are not eligible for a refund.
Process for Requesting a Refund
To initiate a refund, please follow these steps:
Contact Us: Reach out to our customer service team via email at support@spacestyles.com.au or through WhatsApp include your order number and reason for the return.
Approval and Return Instructions: Once your request is approved, we will provide you with a return authorization and detailed instructions on how to return the item(s).
Shipping the Item: Please ensure that the item is securely packed and shipped using a trackable method. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Processing Time
– Once the returned item is received and inspected, we will send you an email to notify you of the status of your refund.
– If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5–10 business days.
Exchanges
If you need to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item.
Refunds for Damaged or Defective Items
If your item arrives damaged or is defective, please contact us within 5 days of receipt with photos of the damage. We will arrange for a replacement or issue a full refund, including shipping costs.
If you have any questions or need further clarification, feel free to reach out to our support team. We’re here to help!